Questions and answers
You have a question about STELP?
Here you will find the answers to the most frequently asked questions.
Donate
Can I also help you with a clothing donation?
Currently we do not have any planned transports of donations. We will let you know in good time via social media as soon as we are planning another campaign.
How do I receive a donation receipt?
If you have entered your address in the reason for payment and donated more than €300, you will automatically receive a donation receipt from us in February of the following calendar year. For donations up to €300, you can simply use the bank statement in conjunction with our accompanying letter as proof.
If we do not know your address or you have not received a certificate, please write an email toteam@stelp.eu.
Does my donation to STELP really end up in the projects?
For more detailed information on the use of donations, you are welcome to read our annual reports, which you can find here.
Can I start a fundraising campaign for STELP myself?
Of course, there are no limits to creativity. Check here for more information.
MEMBERSHIP
What is my membership fee used for?
The membership fees (as well as the partner fees) serve to cover the administrative costs.
How can I change my membership fee or my account details?
Feel free to write us an email with your full name and your new contribution request or your new IBAN to team@stelp.euand we will take care of the rest.
How can I cancel my membership?
You can cancel your membership at any time until the 31st of the month before the next direct debit of your membership fee. Please send your informal notice of termination by e-mail to team@stelp.eu.
Jobs
Can I work with you or do an internship?
You can find more information about internships and job vacancies here.
COMMUNICATION AND PRESS
I have a press enquiry. Who can I contact?
If you have any questions, please contact presse@stelp.eu
May I use the STELP logo?
You would like to use our logo for a fundraising campaign, for example? Please contact us in advance via presse@stelp.eu.